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Salon Policies

CANCELLATIONS & LATE ARRIVALS POLICIES:

Deposit:
A 50% deposit will be required on all services over 2 hours, at the time of your booking.

The deposit becomes non- refundable if the appointment is cancelled in   less than 24 hours or if the client fails to show up.

Cancellation:
We require 24 hours notice for cancellations or rescheduling of appointments.

Late Fee:
If you are running late please call to inform us. We will do our best to accommodate late arrivals however we will need to reschedule for arrivals later than 15 minutes in order not to cause an inconvenience to other salon guests.

Schedule Adjustment Fee:

Our team has their set hours that they are scheduled to work in salon.
If a guest requests a specific time outside of our hours, the stylist/aesthetician may accommodate the time request and will charge an additional fee to accommodate hours outside of their schedule.
This fee ranges between $5 – $50.

CONSULTATIONS & PRICING POLICIES:

Our team values time, quality, and satisfaction with each service.
Your consultation is important to us, as we are able to connect with your ideas, answer any of your questions you have, and view your inspiration and beauty goals.
Together, you and your stylist/ aesthetician can create a Beauty Plan that meets your budget and keeps you informed on the process to get there.

Each artist has their own unique style, vision and skill set, presenting different Career Paths  and starting prices. Service pricing is based on product used, time and the level of the stylist.
Service estimates are given based on starting rates per artist. A consultation is required to receive a full estimate, with subject to price increase based on additional product and time.

All consultations are complimentary and required.

REFUND POLICY:

Products:

Products unopened, and unused products can be returned for full refund or store credit within 2 weeks of the purchase date.
If a Salon guest is not satisfied with a product they purchased we will exchange the product for another product of equal or lesser value. Exchanges must be made within 2 weeks of the purchase date. Products must be at approximately 75% full for an exchange. If you are not satisfied with a service you have received we encourage you to call and let your stylist or the salon manager know within 2 weeks of receiving the service.

Services:
In the instance you are unsatisfied with your service, please notify your artist within 7 days of your original appointment to address your concern with a solution.
Your artist/ aesthetician will assess the situation and provide a complimentary redo, or provide an alternate solution determined by the salon manager.

A redo can only be performed within the 7 day guarantee. Any correction service performed outside of the 7 days is subject to a full price service.
If recurring red’s are asked for, the owner will reserve the right to refuse service. NO REFUNDS are offered on any services provided.

282 King St W, Unit 3
Oshawa, ON L1J 2J9

Phone : 905‐240‐7685

Mail : info@organicsalonspa.ca

SALON HOURS:
TUES 9:30 – 5:00
WED 10:00 – 8:00
THUR 9:30 – 8:00
FRI 9:30 – 8:00
SAT 9:00 – 4:00
SUN & MON – CLOSED

Summer hours change as of June 21st. Long weekends we close early, and Saturdays are 9:00 ‐ 3:00

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